How To Repair Smart Board Pen Tray

Baisden Befer1961 · Friday, December 24, 2021

19th November 2008,12:28 PM #1

Smart Board - pen writing staggered - how to correct?

One of our Smart Boards - latest software update applied, is throwing up an odd problem and I wondered if anyone else had experience of how to correct it.
The problem is when the teacher is using the Smart Board pens the line / letters are not coming where the pen tip is but about half an inch away.

Re-aligning the board makes no difference and all other functions are just fine and dandy?

19th November 2008,12:35 PM #2

You need to re-calibrate the board.
We have promethean boards but I imagine it is much the same.

For our boards, we right click on the board icon in the system tray and then choose Calibrate.

You have to click in the centre of five X's so that it can judge the position of the board.

It's very simple

Thanks to elsiegee40 from:

speckytecky (19th November 2008)

19th November 2008,12:37 PM #3

Have you tried changing the calibration level from the usual 9 dots to the more detailed level? (I think you can do 27 dots IIRC)?

Thanks to localzuk from:

speckytecky (19th November 2008)

19th November 2008,12:39 PM #4

Originally Posted by elsiegee40

You need to re-calibrate the board.

We have promethean boards but I imagine it is much the same.

For our boards, we right click on the board icon in the system tray and then choose Calibrate.

You have to click in the centre of five X's so that it can judge the position of the board.

It's very simple

Thanks for that but no it's not that. On Smart Boards the process you describe is termed realignment and even if we do that just before the teacher starts her writing exercise the problem persists?

19th November 2008,12:44 PM #5

Have you tried orienting using the 20 point setting?
I had a board with similar problems as yours and it was solved by installing the newest smartboard software which prompted me to update the firmware for the board. Only do this if the orient does not work.

Thanks to yugo from:

speckytecky (20th November 2008)

19th November 2008,12:48 PM #6

Originally Posted by yugo

Have you tried orienting using the 20 point setting?

I had a board with similar problems as yours and it was solved by installing the newest smartboard software which prompted me to update the firmware for the board. Only do this if the orient does not work.

Thanks - Where would I find the 20 point setting please?

19th November 2008,12:57 PM #7

http://downloads.smarttech.com/media...the%20sbiw.pdf
the link above explains where to change the setting.

Also you could try the instructions in the attachment

Last edited 19th November 2008 at 02:35 PM.

Thanks to yugo from:

speckytecky (20th November 2008)

19th November 2008,06:06 PM #8

IME with smartboards, even a good board is only accurate to about the width of a finger so you maybe chasing waterfalls in trying to get it any better.
regards

Simon